I am writing to you to express my extreme dismay and utter disappointment in your organization that come about as of the recent letter I received from you. Your letter indicates that effective March 1st my account that I have with you will begin to be charged a $5.00 monthly service fee. The letter goes on to indicate that this is because of the cost of my account and specifically in regards to having maintained an average daily balance of less than $200.00. My first reaction was you have got to be kidding me and my reaction since that time has went to m a much more negative place.
Those who know and read know that it is an inside joke with some folks I know from McAfee that you just do not offer poor customer service to someone from the little spot in the road I did most of my growing up called McAfee or they will just take their business elsewhere. I am left in a icky place after my dealings with Insight, over the last week but especially yesterday. But to really get the full picture I have to make up to Friday a week ago, on the 3rd of February…
If you know me, you know well that I am always on the look out for a deal. Actually, maybe that needs a bit of clarification. I do not just go for any deal, but rather when I have decided what it is that I want and/or need in a given moment, usually with an amount of thought behind it in direct proportion to the cost, I am looking for the deal on that item. So, that being said, I have no problem with using some of the loyalty and/or reward cards out there to purchase those things that I am after, as I am usually getting a better deal. However, that being said I think the company’s are starting to go to far with these kind of cards, and I for one, am starting to question some of the usage.
Tamcor Fitness Center, located not far from where I live here in Jessamine county is getting both of my thumbs down on their way of doing business today. I really hate that too, as it was a nice little gym that is really close to the house and I was planning on using them again this winter if they had a similar offering on a month to month basis as they did late last fall. As of today though I will not however set foot back in there in this lifetime as a paying customer, primarily because of really poor customer service but also just general business practices that I think are in the best light shady.
I hate to say this about Lunar Pages, who are my current hosting provider and have been the last three and half years, but they have really went down hill the last year or so. The bottom line is the support over the last year so has really just went downhill to the point of almost not existing. Example of my most recent grief will follow, but the bottom line is this: As soon the remainder of my two year contract expires I will be switching my provider.
Sometime back in the early summer we had the opportunity to pursue some additional life insurance though a special deal with the my company that would be insured by Boston Mutual. I am sorry to say that I think my company made an error with that option being offered. Now to be fair to my company, they only arranged for the presentation and by having the entire corporation involved there was a good deal offered on the fee for the insurance. Boston Mutual however, was less than stellar in my opinion and was even deceitful on one point.