I am writing to you to express my extreme dismay and utter disappointment in your organization that come about as of the recent letter I received from you. Your letter indicates that effective March 1st my account that I have with you will begin to be charged a $5.00 monthly service fee. The letter goes on to indicate that this is because of the cost of my account and specifically in regards to having maintained an average daily balance of less than $200.00. My first reaction was you have got to be kidding me and my reaction since that time has went to m a much more negative place.
Those who know and read know that it is an inside joke with some folks I know from McAfee that you just do not offer poor customer service to someone from the little spot in the road I did most of my growing up called McAfee or they will just take their business elsewhere. I am left in a icky place after my dealings with Insight, over the last week but especially yesterday. But to really get the full picture I have to make up to Friday a week ago, on the 3rd of February…
I have these two other blogs (well, actually, there are about five blogs in total) that really just do not have enough volume to be a stand-alone-blog. Specifically I am talking about McAfeed, where generally I am calling out businesses with poor customer service or just dumb things that the business has as a policy for whatever reason, and the recent born My Life with MS. The volume is lacking in both what I have to post and the readership/followers available to both of them.
By now, you should probably be getting a pretty good idea of what the concept of the McAfeed blog is all about. Occasionally there will the blog post about why good customer service is good for business and similar types of concepts, but for the part it is a place to list out an experience that you have had that was just bad enough for your personal taste to be turned against the establishment. While I know my own tolerance for such instances is pretty darn low (it has to do with being from McAfee – see the about tab), I am sure I am not the only one with such experiences. The blog will still have a few things done to help make it look a little better, but please, if you have similar experience please sign in and post about it – especially if it was over the top and as a consumer you were just at the point of McAfeed.