McAfeed Concept

SlashBy now, you should probably be getting a pretty good idea of what the concept of the McAfeed blog is all about. Occasionally there will the blog post about why good customer service is good for business and similar types of concepts, but for the part it is a place to list out an experience that you have had that was just bad enough for your personal taste to be turned against the establishment. While I know my own tolerance for such instances is pretty darn low (it has to do with being from McAfee – see the about tab), I am sure I am not the only one with such experiences. The blog will still have a few things done to help make it look a little better, but please, if you have similar experience please sign in and post about it – especially if it was over the top and as a consumer you were just at the point of McAfeed. Continue reading “McAfeed Concept”

Bob Evans – Brannon Crossing

Bob EvansA few weeks ago, I had told my wife I would treat for breakfast. I have known for sometime that one of her favorite places to have breakfast is Bob Evans and there was one pretty close two where we needed to head afterwards. So that was the plan. Breakfast itself was pretty good, but I got a bit of indigestion when the check came. It was a mild case initially, but when I pointed things out to the staff and received not one bit of sympathy or even concern, it became worse I am in doubt of my return to that particular Bob Evans anytime soon, if ever again.

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Pilot – Evansville Indiana

Pilot Travel CenterI had several possibilities lined up for my first post, but I have to give the honor to the Pilot station just off the exit in Evansville, Indiana. I wish now I had paid more attention to both the stretch of highway and the fellow behind the counter who was extremely rude and less then helpful. Alas, I can tell you that is the exit from I-64 with the stretch of typical gas stations and fast food along it, that I think is about the halfway point from central Kentucky to St. Louis, Missouri (and points just east of there). So just what did this fine cashier do that I find so deserving to be the first ever official McAfeed??

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JP Morgan – Thumbs Down

A quick short post of frustration for anyone that may care to read. JP Morgan Retirement Planning Services just plan do NOT get the idea of customer service. This all started about six weeks back when I noticed that several of my accounts had dated information regarding address information and decided to get that updated. All of them for the most part went without any major problem, most even allowing a quick change to be done (and then followed up with validation) on the internet, given that I had previously enrolled and went through the process to validate the internet access.

Not so with JP Morgan though. I could not change the address on the phone, via the internet, or even via mail with the proper form. However, after several calls through to the customer service, they eventually (after over two weeks of figuring out and going through process) finally got this special magical form which could not even be downloaded sent to my, you guessed it, NEW address that was given to the customer support person on the phone.

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